Software-as-a-Service (SaaS) Business Model (Part 4): Key Customer Metrics

This article will cover important customer metrics for Software-as-a-Service start-ups & companies. More broadly, these metrics are also relevant for Subscription Business Models.

This is part 4 of our SaaS business model series.

In the previous article we have seen how Slack has found innovative ways to distribute their SaaS solution within companies in a bottom-up, organic way.